Your Voice Shapes
Better Services
Rate public institutions and help Rwanda deliver excellent services to every citizen. Every review feeds into national governance standards.
Three Steps to Better Services
Whether you use USSD or the web, giving your feedback takes less than two minutes.
Select Institution
Choose the public institution or service you recently visited — from healthcare to government offices.
Rate Your Experience
Give an honest rating and answer key questions aligned with Rwanda Governance Board quality standards.
Impact Change
Your feedback reaches decision-makers and directly contributes to the NST2 target of 90% satisfaction by 2029.
What We Measure
Every question aligns with the Rwanda Governance Board Quality Service Delivery Standards for transparent, measurable improvement.
Accessibility & Convenience
Online services, inclusive infrastructure
Responsiveness
Complaint handling, feedback mechanisms
Time & Timeliness
Service time frames, staff punctuality
Reliability & Consistency
Service charters, delivering as promised
Empathy
Individual attention, special needs care
Tangibles
Physical space, cleanliness, signage
Rate Services Your Way
Whether you have internet or not, your voice can always be heard.
Dial *123#
No internet required. Works on any phone. Complete your review in 3 quick steps with simple menu selections.
- ✓Works on any phone
- ✓No internet needed
- ✓3–7 quick steps
- ✓Direct org codes available
Use This Website
Full detail experience with multiple questions per review. Your feedback covers all RGB quality pillars.
- ✓Full survey experience
- ✓Multiple RGB questions
- ✓Text feedback option
- ✓Available in EN, RW, FR